Privacy Policy

Privacy Policy

Last Updated: 10/09/2024

PoweredbyPMC, a platform provided by Prime Management Contracting LLC (“Company”, “we”, “our”, or “us”), is committed to protecting the privacy and security of the personal information of our users. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information in connection with the services we provide through our platform and website at https://www.poweredbypmc.com (the “Site”). This policy also describes the rights and choices you have with respect to your personal information and how you can contact us if you have any questions or concerns.

BY USING OUR SERVICES OR ACCESSING THE SITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE OR SERVICES.

1. Information We Collect

We collect various types of personal information to deliver our services efficiently. The types of personal information we collect from users include:

1.1. Personal Identifiers, such as name, email address, phone number, and mailing address.

1.2. Business Data, including contractor information such as company details, certifications, licenses, and submitted bids.

1.3. Google Drive Data, including files you authorize us to access from your Google Drive. This data is used to train our AI models, enabling the chatbot functionality.

1.4. Payment Data, including payment details collected through our payment processor, Stripe, such as payment history, transactions, and invoice tracking.

1.5. Usage Data, including information about your interactions with the Site, such as pages visited, links clicked, and time spent on the platform.

1.6. Device Data, including information about the device used to access the Site, such as IP address, browser type, operating system, and device identifiers.

1.7. Geolocation Data, including general location based on your IP address.

1.8. Customer Support Data, including call/chat feature data, case numbers, status of inquiries, and communication logs between users and PMC admins.

2. How We Collect Your Information

We collect information in the following ways:

2.1. Directly from You: Information you provide when signing up for the platform, creating an account, making payments, or interacting with our services.

2.2. Automatically: Information collected through cookies, server logs, and similar tracking technologies.

2.3. Third-Party APIs: Information collected from Google Drive and Stripe when you authorize access.

3. Why We Collect Your Information

We collect and process your personal information for several purposes, including:

3.1. Service Provision: To facilitate the operation of the platform, including enabling clients to find and connect with service providers, manage bids and agreements, and process payments.

3.2. AI Model Training: We use data from Google Drive to train AI models that enable chatbot functionality, which assists users in querying their documents for relevant information.

3.3. Payment Processing: To manage payments between clients and contractors via Stripe, and to track payment history.

3.4. Customer Support: To facilitate customer service through chat and call features, handle cases, and resolve disputes.

3.5. Platform Improvement: To track user interactions with the Site and analyze data to improve services and user experience.

3.6. Legal Compliance: To comply with applicable laws and regulations, and to handle any legal claims or disputes.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1. To Operate and Improve Our Services: We use your information to provide, operate, and improve the features of our platform, including processing payments, managing project bids, and providing customer support.

4.2. To Facilitate User Interactions: The platform connects clients with contractors, and we facilitate the exchange of information and services between these parties.

4.3. To Ensure Data Security: We use personal information to detect, prevent, and mitigate fraudulent activity and protect the platform’s integrity.

4.4. To Analyze Usage Patterns: We analyze how users interact with the Site to make improvements and ensure optimal functionality.

4.5. To Provide AI-Powered Services: We access user documents from Google Drive to offer AI-powered search and analysis functionalities.

4.6. To Handle Payments and Refunds: We process payments through Stripe and ensure that providers receive their payments as agreed.

5. How We Share Your Information

We share your personal information with third parties only when necessary:

5.1. Service Providers: We share your data with service providers who assist us in operating the platform, including payment processors (e.g., Stripe), IT support, and analytics providers.

5.2. Legal Requirements: We may share personal information if required by law, such as in response to a subpoena or court order.

5.3. With Your Consent: We may share your information with third parties when you provide explicit consent.

6. Data Security

We prioritize the security of your personal information. We implement appropriate technical and organizational measures, including encryption, firewalls, and secure access protocols, to protect your data from unauthorized access or disclosure. Although we strive to protect your personal information, no system is completely secure. If you suspect a security breach, please contact us immediately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including retaining your Google Drive data for AI training. We also retain transaction and payment information for financial and legal purposes. Once the data is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights with respect to your personal information:

8.1. Right to Access: You can request access to the personal information we hold about you.

8.2. Right to Correct: You can request that we correct any inaccurate or incomplete personal information.

8.3. Right to Delete: You can request the deletion of your personal information, subject to legal obligations.

8.4. Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time.

To exercise these rights, contact us at the details provided below.

9. Cross-Border Data Transfers

As we operate globally, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data automatically. These technologies help us understand how users interact with the platform and improve your experience. You can control or disable cookies through your browser settings, but doing so may impact the functionality of the platform.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically.

12. Contacting Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Company: Prime Management Contracting LLC